Sunday, May 24, 2020

The Concepts Of Managing Activities In Markets - Free Essay Example

Sample details Pages: 18 Words: 5493 Downloads: 3 Date added: 2017/06/26 Category Management Essay Type Research paper Did you like this example? Britvic soft drink has a long and rich history that extends back to Victorian England and further. The British Vitamin Products Company from which Britvic takes its abbreviated name was founded in the mid-nineteenth century in the market town of Chelmsford in Essex. The company was then little more than a home business run from a chemists shop, not unusual for a soft drinks producer of the time. Don’t waste time! Our writers will create an original "The Concepts Of Managing Activities In Markets" essay for you Create order Soon the company was producing all kinds of concocted soft drinks including lemonades, minerals waters, non alcoholic ales and tonics. It was in 1938 that the Britvic ranges of juices that we know today were first produced thanks to Ralph Chapman, owner of the British Vitamin Products Company. During Great Depression in the UK, he realised the need to supply fresh and affordable source of Vitamin C to its customer thats when to bottle fruit juice. His juices were sold in small glass a bottle which ensures easy transportation. The idea was immediately successful but it was only in 1949 that the Britvic Brand was formally launched into the marketplace. In the years after Second World War, Britvic went strength to strength by building a modern factory in its hometown of Chelmsford. In its leading brand appeal it changed its name to Britvic. In 1968, Canada Dry Rawlings -a company formed by the merger of Bass (now IHG) and Whitbreads soft drinks interest came together with Britvic to form Britvic soft brink. The company went to buy the soft drinks business of Beechams and acquire the UK, franchises of Pepsi and 7UP. In 1995 Britvic added Robinson to the fold and acquired Orchid Drink, Aqua Libra and Purdeys Brands. In 2000 Britvic acquired the UK and Irish rights of the energy drink Red Devil. In 2004, Britvic acquired the water business of Ben Shaws, which includes Pennine Spring. In 2007, Britvic acquired the soft drinks and distribution businesses of CC Group plc. Task 1 Business Mission, Aims and Objectives: Importance of organizational structure: According to Michael A. Hitt and R. Duane Ireland (2009) defines organisational structure as Organisational structure specifies the firms formal reporting relationships, procedures controls and authority and decision making process. Britvic has always been a growing company which makes it necessary to get the organization structure right. If the organization lacks the capabilities and hold over the companys affair, it becomes then difficult to fix the problem when it has grown too big. Because of the growing company its makes more important to have right structure as it provide good chain of command making it easier to the decision maker. Span of control determines and quantifies the actual of people under one department, having a different department within an organization with right functional division such as sales, marketing and so on makes it easier to determine the responsibility with right authority and having the power to make decision. The Diagram below gives a clear picture of Organization Structure: Diagram 1: https://www.ehow.com/facts_5157072_importance-organizational-structure.html There are number of department in Britvic which enables it to work efficiently and effectively to maintain its market position. Customer Management Director: It heads up this section of the company, which is responsibility for the strategic development and profitable growth of our business across a diverse number of sales channels. This area covers 250,000 outlets that sells the brands and has responsibility for around 700 sales people at all levels of seniority, from new graduate to senior management. It allows to the channel structure within customer management allows Britvic to maintain a balanced focus on established and growth channels with clear line of sight to customer groups. Grocery Convenience and Impulse Licensed Foodservice Customer Operations Channel Marketing and Customer Insight The structure of customer managemen t also incorporates regional sales and third party, has been designed to stretch and develop all areas of business management by managing clients as varied as major retailers, corner shops and national restaurant chains. To be successful in this environment calls for an acute customer focus, commercial acumen and the ability to communicate well with people at all levels. Supply Chain: It is a crucial part of the business that is responsible for producing the companys demand forecast to enable the sourcing of raw materials and services, which in turn are used for manufacturing high quality products which is ultimately, is delivered to the customer. This is head by Supply Chain Director. There are number department that is interring linked. 2.1. Production: The main objectives of the production team are to manufacture products which meet quality, cost and time objectives and to prepare the factories and people to meet future requirements. There are 7 factories with over 10 00 of workers working in there and producing 110 million cases every year. This is dynamic, fast, moving, high velocity environment where maintaining high quality along with high speed production is important. 2.2. Logistics: The overall objective of the logistic team is to produce unbeatable availability delivered together in order to achieve that objective must be built on high quality plans working with customers and suppliers and meeting customers delivery schedule through complex distribution network. It consists of Customer Logistics and Supply Logistics teams. Using SAP system they forecast the demand before processing the bulk orders. There are 300 vehicles working on sites across UK, Britvic transport and deliver 15,000 customers making 500,000 deliveries every year. 2.3. Technical Development: New product development is the engine of growth for Britvic business. The technical development team bring the blue sky thinking of marketers into reality. They manage complex products, packaging and engineering projects that are key to keeping Britvic ahead of the competition. Technical development team is responsible to bring value for money out of an annual multi million pound investment. Optimising processes for highest efficiency and lowest cost. 2.4. Central quality, safety and environmental: The central quality, safety and environment ensure that Britvic have the system in place to guarantee that only products of the highest quality are produced. Products, materials specifications or raw materials are all tested in the laboratory to ensure the quality is at the highest level. They all work closely with relevant legal authorities such as Environment Agency, Health and Safety executive, Food standards Agency and Local Authorities to make sure that everything is as per the rules and law / legislation. 2.6. Procurement: The procurement team has a critical role to play in working collaboratively with all areas of the business. They are responsible to ensure that all goods and services are gaining value for money. Finance: Finance director manages the Central Services function which comprises IT, company secretariat, and risk management, legal and estates and corporate finance and investor relation. 3.1. Finance: this department operates at all heart of the company, working to provide proactive support to all areas of the business by delivering the best return for shareholders. 3.2. IT: We believe in using leading edge technology to exploit business opportunities and create a competitive advantage. Leading technology and to maintain and protect technology platform for growth is an important job of IT team. IT team not only ensure that a company is technologically efficient and smooth running but works in partnership with business managers to identify future opportunities and drive major change incentives. There work has contributed more importantly on improving sales order processing, production and distribution, scheduling and invoicing and cash collection. 3.3. Risk management: This aim s to help the business achieve maximum efficiency wherever possible. 3.4. Legal and Estates: Their important part is to work for all legal issues been sorted out. It may contracts, trademark infringement or property matters. Marketing: Britvic operates in highly competitive industry and manages brands in a way that enables it to match the brand strategies and market tactics to consumer needs. This department is dividing Brand marketing, marketing, innovation, category insight and corporate affairs. 4.1. Brand Marketing: This area of marketing aims to drive brands from Pepsi to Robinsons maximise their brand equity to consumers and value to the shareholders. This team is divided is into three key areas: Robinsons, Carbonates and Adult Water each headed to by Brand Director. 4.2. Marketing: This team enables our commercial plans to be put into action with trade, ensuring smooth working. It manages events and co-ordinates the development of all Britvic extensive artwork. 4.3 Innovation: This team focuses on team predicts and interprets new trends and strives technologies and sees how they can be used to deliver the nest great Britvic product. 4.4. Category Insight: This team is at the heart of the Marketing operation. To understanding and determine the changing needs of the customers. An invaluable function it provides the information that the neighbouring departments needs to base their work on. 4.5. Corporate affairs: This team keeps communication channels open between employees and management while handling Britvics external image. Increasingly it acts as a Liaison with government bodies at home and EU over policy development and proposed legislation. Human Resources: HR mission is to add value through delivering the right people, with right blend of skills and knowledge to grow the business. At HR function is headed by HR director and is divided into three distinct teams. HR business: HR business partners, People Organizational Devel opment and Compensation Benefits. These teams all have individual responsibility but effectively work together. Strategy: This team head by Strategy Director who has responsibility for strategy and planning, including strategic insight and performance management. It develops strategy plans for Britvic for next five year strategy. Annual Plan and performance monitoring and reporting mechanism. Britvic International Ltd: This subsidiary company is responsible for all sales of Britvic brands outside the mainland of UK. Britvic international overseen by it Managing Director, exports to over 50 countries around the world and has employees based in Ireland, the Netherlands, Belgium and Spain. As a focus for investment has launched it product from the Robinsons range in 7 countries in the last 2 years, has plans to expand rapidly over the next 5 years. Diagram 2: https://www.tescosw.eu/Files/organizaÃÆ'„ nà ­%20struktura%20EN.pdf Consumer and Customer trends in Britvic: Customer serves the purpose of the business existence. They are the integral part of any organization. For any business to be successful or unsuccessful depends on the customer satisfactions. Britvic serves customers and consumers to the great extent of highest quality. The breadth and depth of Britvics portfolio enables it to target consumer demand across a wide range of consumption occasions, It has extensive and balanced portfolio of stills and carbonates brands such as Robinsons, Pepsi, 7Up, J20 and Fruit Shoot. The strength of Britvic brand portfolio is underpinned by its consumers insight and product development capability which has consistently enabled it to produce innovative products, packaging formats and promotional activity. Britvic has a strong customer base which helps to survive in the competition. In take home, Britvics customers include the Big 4 supermarkets (Tesco, J Sainsbury, Asda and Wm Morrison) together with a number of other important grocery reta ilers. The group has significant supply arrangements with a number of key players in the GB pub sector and Leisure and catering channels. Through introducing brands such as Robinson and Fruit shoot in the market outside GB, Britvic International has built on the success. In 2008, Britvic saw a decline in soft drinks sales as the consumer downturn forced consumers to review their shopping baskets, soft drinks has proved to be resilient but not immune to these pressures. Current trends has seen the plain water, smoothies and pure juice categories come under significant pressure as consumer narrow their soft drinks and seek better value for money. Cola and juice drinks have benefited from shift in consumption. Looking ahead to the longer term we expect soft drinks will grow by around 3% with stills leading the growth. Currently the value share in the take home market is 56% and 44% carbonates. In on promise the value spilt is 47% stills and 53% carbonates, where Task 2 STAKEHOLDERS: According to Gregor Gossy (2008) stakeholder is defined as any identifiable group or individual who can affect the achievement of an organisations objectives or who is affected by the achievement of an organisation objectives Our stakeholders have vested and differing; interest in our business- its performance, its impact, and its broader social responsibilities. Sometimes they are wholly supportive of what we do, at other times, less so. Regardless of their attitude, listening to and understanding their concerns is critical to our own approach to managing or corporate responsibilities. Investors: They are interested in the financial performance and growth strategy, managing risk and responsibilities such as health. There is regular meeting to present trading results which is held every two months in line with a typical financial calendar Consumer: They are interested in the products if they are good and safe to consume. This is improved through conducting focus group, sur vey. They are engaged with the consumer on every day of the calendar year. Customer: They priorities are focused on the buying safe and high quality products. This achieved through meetings and trade media. Regular meeting is held to ensure the work is done. Government: They are more interested if the organization is complying with safety, labelling and marketing regulations, paying taxes and addressing environment impact. This achieved through meeting the needs with government bodies such as DEFRA department of health and the food standards. Employees: They want to know they have a safe, productive and happy environment to work. This engaged through employee opinion surveys and via Employee Involvement Forums. This survey is conducted through employee survey twice a year and at least forums are also held at least twice a year. Suppliers: They are more interested to keep up with consumer trends and new product development, fair trading terms and support on ethical sourci ng. This is achieved through procurement teams and industry groups such as AIM progress. NGOs: They are more interested in a wide range of issues including environment, ethical sourcing and health and well being. Communities: Community that reside close to the operational area, the priority is to have safe communities. Through company policies, employees are engaged to spend time with their local communities. Diagram 3: https://nathaliebellanger.blogspot.com/2008/02/stakeholders-public-and-audiences.html Communication in Britvic: According to Susan Alvare and Diana Dugan (2005) communication is defined as Communication is the exchange of information with others. It is a process of sending and receiving messages. People communicate with signs and symbols, such as words, drawings, and pictures. They also communicate with behaviour. The methods of business communication have rapidly evolved since the early days of business. There are abundant amounts of ways in which business can communicate both internally and externally. Britvic has internal communication involves the communication that exist within a company and can take many form success of an organization is communication from within. Communication is essential internally to achieve goal or objectives. Britvic has strong external communication how a provider interacts with outside their own organization. This includes public, employers, community organization, local authorities, job centres, career offices, and other training. Britvic interact with internal and external people to have an effective management work activities. Management of work activities: In most stages in an organization it is necessary to identify the common management that informs the model of the knowledge action. The companies include both the managers and knowledge workers, and again the researchers acts as facilitators. In order to facilitate the process the following common management roles were used to guide the discussions: Co-ordinator, Leadership, control and measurement. In considering the leadership influences effective management of knowledge assets and knowledge manipulations skills (e.g. Organising training courses) and the creations of conditions that are conducive to sharing relevant information in Britvic (e.g. Networking and Socialising) were explored. Basically the control was considered on the basis of how the management of Britvic manage the provision of knowledge assets including the quality and quantity of the knowledge assets used by Britvic, access and security issues related to confidentiality were on the acquisition of knowledge asse ts. Diagram 4: https://www.palgravejournals.com/ejis/journal/v16/n6/full/3000721a.html New product development: In Britvic, a number of new brands and brand extensions have been launched in the first half of the year all aimed at the growth segments of the market. All innovation launches planned at the time of float have been delivered on time. Three new brands, Drench, Pennine Spring and Fruit Shoot H2O have been successfully delivered on time and are performing in line with management expectation. In pure juice drinks, not from concentrate Britvic squeezed Orange and Pressed Apple juices were launched into the on premises market. Carbonates non added sugar variants continue to grow. Pepsi brand support has hence been focused behind the low calorie; sugar free variant Pepsi Max, the launch of Pepsi Max Cino and 7UP for free. There also been developed two new flavours under the Tango Clear Brand. The best to have product development is through innovation. Innovation will be guided by the consumer trend towards health and well being, developing Britvics significant presence in emerging and faster growing categories including non added sugar carbonates, adult functional, sports drinks and water. Britvic has a strong track record of successful innovation and Business Transformation Programme has ensured a reduction in the time taken from concept to launch by one third enabling new product to market more quickly. Marketing: Consumers are at the heart of our business. What concerns them, concern us. We live in a world in which lifestyles have changed dramatically. Health and well being issues are driving consumers choices. They want products that are more natural and healthier. They are also increasingly interested in the environment footprint the product they buy. Stewart joined the soft drinks company in Feb 2008, replacing high profile marketing chief Andrew Marsden. He did a hard core advertising for the Tango and J2O from CHI Partners, which continues to work on water brand Drench. Britvic evolved  £50 million marketing strategy to increase the emphasis on digital. Britvic has been too traditional in its approach. No one can deny that UKs second biggest soft drinks firm has taken risks over recent years as its attempts to diversify beyond carbonates, which are falling out of favour with consumers. In 2005, it launched Drench into the competitive UK water market, and last June introd uced Robinsons Smooth Juice, the first ambient juice sold in plastic packaging. Pepsi Xtra Cold, a patented dispenser system that cools and mixes the cola below the bar, rather than in glass, as a traditional cola and steal share from the market leader Coca Cola. Innovation is an important part of Britvic marketing strategy, according to him, its favourite brand, in terms of Business model is Apple, which is able to get money out of loyalty. TASK 3: Quality Policy: Quality is a basic business principle for Britvic Soft Drinks. We will consistently provide our external and internal customers with products and services which fully meet their expectation of Quality, Safety and Compliance with Legislation. We will achieve Quality through the continuous development of our people, procedure and systems. Chief Executive Paul Moody. Quality Management: Diagram 5: https://www.borealisgroup.com/images/about-us/quality/quality-management-chart.jpg In Britvic, it is very important to maintain high quality in the entire product to be at forehead of the competitors. Soft drink manufacturer adhere to strict water quality standards for allowable dissolved solids, alkalinity, chlorides, sulphates, iron and aluminium. Not only is it in the interest of public health, but clean water also facilitates the production process and maintains consistency in flavour, colour, and body. Microbiology and other testing occur regularly. The national soft drink association and other agencies set standards for regulating the quality of sugar and other ingredients. If the product such as soft drink is produced with low quality sugar, articles in the beverages will spoil it, creating floc. To prevent such spoilage, sugar must be carefully handled dry, sanitized environments. It is crucial for soft drink manufacturers to inspect raw materials before they are mixed with other ingredients because preservatives may not kill all bacteria. All tanks, containers and pumps are washed thoroughly sterilized and continuously monitored. Cans are made of aluminium alloy or tin coated low carbon steel, are lacquered internally to seal the metal and prevent corrosion from contact with the beverage. Soft drink manufacturers also recommend specific storage conditions to retailers to insure that the beverages do not spoil. The shelf life of soft drink is generally at one year. Britvic is committed to operating to the highest standard of food safety and quality. Britvic quality policy is reviewed and agreed by the senior management and disseminated throughout the organization. Britvic has operated and developed its quality systems over many years and has maintained ISO accredited systems since the early1990s. These systems included detail Britvic Technical Codes of Practice for both good manufacturing practice and hazard analy sis and critical control point systems, which are routinely audited by the Central Quality Assurance team. Task 4 Manufacturing sites have also been audited by our Pepsi Franchisor. In order to standardise these audits and reduce audit duplication, all sites have recently gone through the process of obtaining accreditation by EFSIS to the BRC Global Standard- food. The quality of Britvic products in the market is continuously monitored through two key processes. We purchase our own products in a variety of outlets across the country and these are returned to the Central Laboratories for analysis against Quality Specifications and Taste and Appearance. Monthly target are set for compliance and these are linked to individual and team reward schemes. We closely monitor any customer and consumer complaints and react very quickly to any emerging issues. Again targets are set for improvement and monitored monthly, these are linked to individual and team reward schemes and reported every four weeks to the executive committee. Health and Safety: Health and safety continues to be significant public issues and there is important part to play in helping those people that Britvic interact with directly that is consumer who chooses the drinks and for employees to lead healthy and balanced lifestyles. Consumer: Consumer is at the heart of our business. We recognise that we can play a role in addressing some of the health and well being that nation face. This is provided by a wide variety of soft drinks to meet their needs. Marketing the drinks responsibly and promoting health, well being and nutrition. Working with partners: Britvic can make a bigger difference to focus on areas by working with specialist organization and industry bodies and the partner includes MEND (Mind, Exercise, Nutrition, and Do-it) a wide UK wide programme advising families on healthy lifestyles. Business4life a coalition of industry partners, supporting the Governments Change4Life initiative. Task 5 Employees safety means motivated and engaged employees with a good work life balance. People strategy focuses on Leadership, performance, nurturing talent and embedding behaviour essential to personal and business success. The health and Safety of our employees is also crucial and there is stretching annual improvement targets and supporting practices. Britvic policies and actions are designed to develop and support employees, promoting flexibility for all. There is an continue effort to build on the good and health and safety through extensive training and engagement of employees. Health and Safety at the sites: Britvic continues to build on the good health and safety record and actions that have helped to reduce 68% in accidents over last five years and an 81% reduction in working days lost through injury. Recently Huddersfield site of Britvic obtained certification for it Health and Safety Management to OHSAS 18000 and our Rugby site achieved a British Safety Council International Safety Award and RoSPA Gold Award for Safety Every site offers extensive training and focus on the identification of hazards and early correction to avoid potential accidents. An example of this or Rugby factory stopped production for a week to provide it 200 staff with a series of interactive training sessions. The actively week was designed procedure and new health and safety legislation. Throughout the week employees received training on fire extinguisher training and were trained in the principles of first line machine maintenance. Britvic has also launched online safety training, extended acro ss all sites and covers home working, driving and lone travel. Risk Management in Britvic: Risk management process: There is an risk management in place which is an ongoing process for identifying, evaluating and managing the significant risks faced by the group, which has operated throughout the financial year. This process involved a quarterly assessment of Functional risk which is then reviewed and signed off by the group Risk Committee. The groups risk management framework is designed to support this process and is the responsibility of the Group Risk Committee. The risk framework governs the management and control of both financial and non financial risks. The adoption if this policy enables a consistent approach to the management of risk at both regional and business unit level. Through the monitoring processes the board conducted review of the effectiveness of the system of internal control. Risks and Uncertainties that Britvic may face are the as below: Risks relating to the Group: A decline in certain key brands A termination or variation of its bottling and distribution arrangements with Pepsi development in the PepsiCo relationship. A further consolidation in its customer base Any interruption in or change in the terms of, the Groups supply of packaging Any failure in the processes or the IT systems implemented as part of the Business programme. Contamination of raw materials or finished products. Litigation, complaints or adverse publicity in relation to its products. Loss of key employees Any failure of Groups operational infrastructure. Changes in accounting principles or standards Risk relating to the market: A change in consumer preference, perception and / or spending Potential impact of regulatory development. Poor economic conditions and weather Actions taken by competition authorities or private actions in respect of supply or customer arrangements Actions by the Groups competitors Britvic Performance: Our Strategy for Growth Britvic has a clear and focused strategy for growth: Supporting and growing Britvic core brands such as Pepsi, 7UP, Robinson squash, Tango, Fruit Shoot and J20. Innovating and developing the seed brands such as Drench, Gatorade, Raw, V Water and Lipton Iced Tea. Managing efficiency by improving margins and free cash flow. Expanding into Europe ( Britvic International and the first full year of Britvic Ireland Britvic is one of the leading soft drink manufacturers in UK and Ireland. Britvic has grown market share and revenue across all of the categories with a strong performance from both our core and seed brands, despite continued difficult trading conditions. The principal key performance indicators that management uses to assess the performance of the group in addition, volume growth by increasing in number of litres sold by the group relative to prior period, Average Realised Price (ARP) is the average per litre sold, revenue growth is the increased in sales ac hieved by the group relative to prior period. Britvic intends to grow within GB, Ireland as well as internationally: Market Volume growth: It is estimated by Britvic that an average 2-3% market growth per year in the medium and long term. This growth is expected to grow by the stills category as consumers renew their focus on health, wellbeing and a natural agenda. Per capita consumption of purchased soft drinks will be in turn driven by: Cohorting: Younger generations drink more purchased soft drink and less tea, diary drink and tap water than previous generations. Population growth: over the next 20-25 years, the British population is expected to reach 70million from the current population of around 60million. Continuing trend: The per capita soft drink consumption continues to increase against 2% of diary drink, 4 % of hot drink and 8 % of alcoholic drink reduction. Innovation: it typically adds 1.0 2.0 % to Britvic GBs revenue line in a full year. ARP growt h: It is derived from promotional management, product / channel mix and headline price increases. Distribution opportunities: Britvic does not yet have near omnipresent distribution within the GB soft drink market and particularly under trades in attractive routes to market such as convenience, Impulse and Leisure / catering. In Ireland, the structure of the business is now appropriate for a resized soft drink market. While the soft drink market remains challenged in the near term, group wide system, processes and infrastructure will keep the synergy programme on track and give Britvic the right platform to grow when condition ease. Internationally Britvic is focused on two main routes to build its global presence. Through the already successful Britvic International business that only concentrates on export and the travel industry but is also exploring ways to extend the availability of Britvics wholly owned brands worldwide through licensing and franchising arrangements. Through European acquisition of soft drink businesses and assets in order to drive Britvics current portfolio and unlock cost synergies and revenue opportunities across the continent. https://ir.britvic.com/news/regulatory-news/rns-story.aspx?RnsID=1259132443nRn1Y0318D By concentrating on brand management purely within the soft drinks category, a clear growth strategy has led to a material track record of growth that position us well for longer term prospects. The strong performance in Britvic is still portfolio that was driven by: The core brands of Fruit Shoot and Robinsons squash consolidating their position as market leading brands. J2O taking 3.6% value share in the year in the take-home market alone The major launches of the brand extensions, namely Juicy drench and Robinsons Be Natural. Conclusion: Britvic is one of the two leading branded soft drinks businesses in GB and Ireland. It is one of the top two branded soft drinks businesses in the GB take- home channel, is the leading branded soft drinks supplier to the GB licensed on premise channel and is a significant player with a growing presence in the leisure and catering channel. https://ir.britvic.com/~/media/Files/B/Britvic/pdfs/Britivic_AR09_finalLR.pdf Referencing: Hitt, Michael A., R. Duane. Ireland. (2009) Strategic Management: Competitiveness and Globalization. Published by South-Western Cengage Learning. Gossy, Gregor.  (2008) A Stakeholder Rationale for Risk Management. Published by [S.l.]: Gabler. Alvare, Susan. (2005) Job Nursing Assistant Care. Published by Hartman Pub. Britvic Plc Interim Results.[online].cited 22th Jan 2010.Access viahttps://www.britvic.com/PDF/RNSAnnouncementBritvicInterimResults.pdf Bokaie, Jemima. The Marketing Profile: Simon Stewart of Britvic Marketing News Marketing Magazine. [online].cited 22th Jan 2010.Access via https://www.marketingmagazine.co.uk/news/822288/Marketing-Profile-Simon-Stewart-Britvic/ The Manufacturing Process of Soft Drink, Quality Control, Recycling. [online].cited 22th Jan 2010.Access via https://www.madehow.com/Volume-2/Soft-Drink.html Food safety and Quality.[online].cited 23th Jan 2010.Access viahttps://www.britvic.com/cms/CRAssets/Food%20Safety%20an d%20Quality.pdf Safety, Quality and Environmental of Britvic Policy Statement. [online].cited 23th Jan 2010.Access viahttps://www.britvic.com/cms/CRAssets/Combined%20QSE%20Policy%20Statement%20final%20v7.pdf Healthy Lifestyles Employee Wellbeing Allotment Project. Britvic [online].cited 23th Jan 2010.Access via https://www.britvic.com/CorpCommunity.aspx?WT.svl=SideBar REG-Britvic plc Final Results..[online].cited 24th Jan 2010. Access via https://ir.britvic.com/en/news/regulatory-news/rns- story.aspx?RnsID=1259132715nRn2Y0318D Britvic plc preliminary Results.[online].cited 24th Jan 2010. Access via https://www.britvic.com/PDF/RNS_Nov_08_v12_working_doc.pdf Britvic Corporate Responsibility Report 2009.[online].cited 24th Jan 2010.Access via https://www.britvic.com/cms/CRAssets/CR%20REPORT%202009.pdf Stakeholders, Public and Audiences. [online].cited 25th Jan 2010.Access Via https://nathaliebellanger.blogspot.com/2008/02/stakeholders -public-and- audiences.html Microsoft Case Studies: Britvic Soft Drinks Leading Soft Drinks Company Supports Flexible Working Strategy with Sophisticated Collaborative Technologies. [Online].cited 25th Jan 2010.Access via https://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000001441 Britvic plc Annual Report 2007.[online].cited 25th Jan 2010. Access via https://ir.britvic.com/en/results-presentations/results-presentations/~/media/Files/B/Britvic/pdfs/results-2007/Annual%20Report%202007%20%20211207.ashx Britvic Code of Conduct Policy.[online].cited 25th Jan 2010. Access via https://www.britvic.com/cms/CRAssets/Code%20of%20Conduct%20Policy.pdf Britvics Efficiency of Operations.[online].cited 25th Jan 2010. Access via https://www.britvic.com/cms/CRAssets/case%20studies%20Efficiency%20of%20Operations.pdf https://www.britvic.com/CorpSupply.aspx?WT.svl=SideBar to write answer for operation management of work activitie s. https://ir.britvic.com/~/media/Files/B/Britvic/pdfs/Britivic_AR09_finalLR.pdf to write answer fro page number 19 about future planning. https://ir.britvic.com/news/regulatory-news/rns-story.aspx?RnsID=1259132443nRn1Y0318D to write about the future planning of Britvic in at the end of it https://britvic.production.investis.com/news/regulatory-news/rns-story.aspx?RnsID=1227682919nRn1Z9517I just check the site https://www.britvic.com/PDF/RNSAnnouncementBritvicInterimResults.pdf just check the site https://www.scribd.com/doc/24448453/Evaluate-the-Impact-of-Operations-Management-on-Decision-Making good site to write about the operation management. https://www.competition-commission.org.uk/rep_pub/reports/1991/fulltext/309c7.pdf just the site. Just conclusion and managing work activities.

Wednesday, May 13, 2020

Emotional Intelligence, Conflict Management Styles And...

Emotional Intelligence, Conflict Management Styles and Organizational Job Performance of Bank Employees Dhivya.D* and U.Gowri** Till recently, Intelligence Quotient is considered as a measure of excellence. In the current business world IQ and technical abilities alone not help to succeed in the work. Emotional intelligence also plays an important role in the workplace. Emotional intelligence is the capacity to identify, manage and assess emotions of a person. In this fastest and competitive world, individual competencies are considered as a measure of excellence which determines the overall success of an organization. Emotionally Intelligent people are more skilled to cope up with life activities and have more productive thinking. Awareness of emotional change will help to overcome the stressful situation in both personal and professional life. Largely, in the customer service industry, Emotional Intelligence is being observed as one of the important emerging determinants for dealing with customers. Emotional intelligence is not an inborn characteristic, so it can be learnt through practice and training. Ban king is one of the service sectors which require more relationship between employees and customers. The success of the relationship depends on the level of emotional intelligence and conflict management ability of the employees. The promotion of emotional development in turn enhances job performance of the employees. Therefore, this study makes an attempt to knowShow MoreRelatedEmotional Intelligence And The Mind Team1318 Words   |  6 PagesAccording to Smit The Mind Team (n.d), Emotional Intelligence is the ability to recognize your emotions, understand what they re telling you, and realize how your emotions affect people around you. It also involves your perception of others; when you are knowledgeably aware of people s feelings, you are able to manage relationships more effectively. During my time at my former job at a commercial bank in Nigeria, I had the privilege of working with a boss who had the superior quality of payingRead More, ‘Chuck Mackinnon’s Leadership Effectiveness Who’s Problems’6017 Words   |  25 PagesCase Study Analysis Based on Managerial Theories 3 Motivation 3 Emotional Intelligence (EI) 5 Team 7 Conflict 9 Leadership 10 Recommendations Possible Solutions 13 Conclusion 19 References 20 Appendix A 24 Appendix B 25 Appendix C 27 Executive Summary Kate Hall-Merenda, in her case study, ‘Chuck Mackinnon’s Leadership Effectiveness: Whose Problems’, questioning whether Chuck Mackinnon leadership style was really effective. The author explains Chuck leadership charactersRead MoreManaging Complex Change Within The Organization3878 Words   |  16 Pageschanges at personal level to an organizational level, cannot be distinguished, as the approach or perception towards managing the change would remain the same. Management approach The most effective theory which I feel is more practical and applicable is the following This sums up the most complex of the changes bringing down to the most basic level. 1. Unfreeze 2. Transition 3. Refreeze THEORIES According to an article in Forbes, Change Management Guru is the world’s oldest professionRead MoreThe Impact Of Managerial Styles On Organizational Effectiveness7129 Words   |  29 PagesACTIVITY: 1 Task 1: An evaluation of leadership theories. Task 2: An evaluation of the impact of managerial styles on organizational effectiveness. Task 3: An analysis of how motivational theory can inform employee motivation. Task 4: An analysis of theories relating to work relationships and interaction. Please consider these as a report: Leadership theories: For decades, leadership theories have been the source of numerous studies. In reality as well as in practice, many have tried toRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pages Organizational Behavior This page intentionally left blank Organizational Behavior EDITION 15 Stephen P. Robbins —San Diego State University Timothy A. Judge —University of Notre Dame i3iEi35Bj! Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Director of Editorial Services:Read MoreOrganizational Behavior Issues9605 Words   |  39 PagesQuestions on Organizational Behavior Prepared by Dr. Stephen Hartman, School of Management, New York Institute of Technology. 1. How have American companies suffered in recent years? In an effort to reduce costs, restructuring and downsizing have affected almost every organization. However, recent research suggests that there are costs for these organizations in terms of their impaired ability to perform long term. Many companies have shown poor leadership when trying to capitalize on technologicalRead MoreThe Impact Of Managerial Styles On Organizational Effectiveness9615 Words   |  39 Pagesmanagerial styles on organizational effectiveness 3. An analysis of how motivational theory can inform employee motivation 4. An analysis of theories relating to work relationships and interaction Report Evaluation of leadership theories There are various theories of leadership and they each carry their own values for decades now. To become a successful leader one must not only understand but learn to follow them as well. Leadership should be distinguished from management. Management involvesRead MoreSkill5329 Words   |  22 Pagesand Organizational Commitment (Case Study: Jahad Keshavarzi and University of Qom, Iran) Hassan Zarei Matin Associate Professor, University of Tehran, Iran Golamreza Jandaghi Associate Professor, University of Tehran, Iran Fateme Haj Karimi Graduate, Public Management, University of Tehran, Iran Ali Hamidizadeh Graduate, Public Management, University of Tehran, Iran Abstract The aim of this paper is to identify the interpersonal communication skills that enhance organizational commitmentRead MoreDeveloping Management Skills404131 Words   |  1617 Pagesis an online assessment and preparation solution for courses in Principles of Management, Human Resources, Strategy, and Organizational Behavior that helps you actively study and prepare material for class. Chapter-by-chapter activities, including built-in pretests and posttests, focus on what you need to learn and to review in order to succeed. Visit www.mymanagementlab.com to learn more. DEVELOPING MANAGEMENT SKILLS EIGHTH EDITION David A. Whetten BRIGHAM YOUNG UNIVERSITY Kim S.Read More Emotional intelligence: The rapprochement of reason and emotion5515 Words   |  23 PagesA notion central to emotional intelligence theory is that individuals differ in their ability to perceive, understand and use emotional information, and this ability significantly contributes to intellectual and emotional well-being and growth. Emotional intelligence as a concept has prospered, in part, because of the increasing personal importance of emotion management for individuals in modern society. Indeed, researchers have commonly claimed that emotional intelligence predicts important educational

Wednesday, May 6, 2020

5 Year High School Free Essays

Daniel Kim 12-5-11 Honors English, period 5 High school essay Educators have been recently debating whether or not to extend the four years of high school to five years. They have argued that students need the extra year to have more time to achieve all that is expected of them. Yet, others have argued that the percentage of high school dropouts would increase, because the students would lose interest in their education, and will eventually drop out of high school. We will write a custom essay sample on 5 Year High School or any similar topic only for you Order Now Considering all the pros and cons, such as economics, student voice, and curricular plan, sustaining the school year duration of four years would be the most sufficient choice. High schools do have a limited amount of money that is accessible to them. Most schools already struggle to keep the required four years of education in their system. Adding another year would devastate many schools in the United States of America. High schools would have to make major decisions to cut funds in categories such as sports, materials, and hours in a school day. Not to mention that having another whole class of roughly 300 students would require more staff, consequently costing the district more money. Students should have a part in making the decision to either keep the current four-year curriculum, or to extend it to five years. If school boards do decide to extend the duration of high schools without the opinions of high school students themselves, students surely would not just sit quietly about the decision. Four years is plenty of time to achieve what students need to learn in high school. Instead of looking at the decision to increase the duration of high school, educators should be looking at how to increase the efficiency of education throughout the four years of high school. Although adding a whole year of high school would allow teachers more room to teach what they are required to teach, it can also disrupt the smooth flow of education that is being handed to us already. Students who already entered college would be behind a year of education. Educators argued that colleges would like to see high school students develop more in a longer period of time, but having five years of high school would shorten the numbers of students in each class, and when it comes to their senior year, the population would be extremely low. Reviewing the cons of adding another school year to high school, it is clear that educators should not intervene with the current four-year duration of high school. Educators must look at this decision in different perspectives, such as the views of students, because this decision could result in one of the biggest mistakes in education. How to cite 5 Year High School, Papers

Monday, May 4, 2020

Managing Global Megaprojects Management †Free Samples to Students

Question: Discuss about the Managing Global Megaprojects Management. Answer: Introduction: As mentioned by Mir and Pinnington (2014), in order to successfully complete a project, it is important to apply accurate knowledge along with skills for perfectly implementing the same. The entire process of directing and controlling the activities within a project can be divided into five main phases. In the initial phase, initiation and conception of the project is done. It will be important to analyse the benefits of initiating the project for the society and Organisation. There will be a decision making team, who will investigate upon the practical application of the proposed project. In the next phase the project will be defined by implementing effective plan. The planning phase is also believed to be the most important step of project management. The success rate of the project is entirely dependent upon the initial plan that has been implemented. This planning will include the budget and the schedule for the project along with allocating the resources that are needed in the following phases. The next step of the project is about launching execution of the plan. In this type all the resources of the project will be equally distributed among all the teams and members involved in completion of the project. Important project related information also need to be shared with every members of the project team (Pinto 2014). In the following step, it is the duty of the project manager to ensure and monitor the progress of the project. It is highly recommended for them to prepare a project report, which will have the evidence of the current status of the project. The project managers can also bring about necessary changes, which is required to deal with few of the barriers. The members of the project can also discuss the issues there encountering with the project manager and thereby implement proper intervention steps. It is also the duty of the project manager to ensure that all activities of the project are completed within the scheduled time. The final step is about project clos ure. In this type, the client group will approve the project and evaluate the same. The client can also demand for new changes within the project if they are not satisfied with the overall activity. It is important to follow all the steps properly in order to successfully complete any type of project, which are aimed for the development of the society or an organisation. As mentioned by Serra and Kunc (2015), it is not only important to prepare the plan for the project or have perfect knowledge, it is also essential to ensure that the knowledge is being utilised properly to deal with all forms of challenges within the step of project. Critical factors for failure in project management The complexity of different type of projects in Engineering or management work are believed to be the prime cause or critical factors for project management failure. As mentioned in the report of Qubaisi et al. (2015), more than 50% case of incomplete or a successful project is due to the fact of shortage in the fund. During the time of project planning, it may not be possible for the project managers to estimate the perfect budget due to the lack of experience or any unfavourable external business environment. In many of the cases, it may also not be possible for the project managers to evaluate all forms of risks that are involved within the project. Hence it can be said that poor forms of leadership by the project managers are mainly responsible for ineffective project planning. The managers are also responsible for not having the ability to deal with several number of workers, who are involved in the path of project activity. Inaccurate documentation or monitoring system that are implemented by the project management group is also one of the major cause of project failure. As the managers are not properly able to track the project planning and the progress, it may not be possible for them to ensure that all the project activities are completed properly. Once an important project is being delayed, the project manager and team members have to face with the extra pressure of handling the negative impact and pressure from the management group or the client. In the part of Middle East, there has been huge number of records in completed project work in regions of Abu Dhabi (El-Sayegh and Mansour 2016). The lack of coordination between the project team members and workers are believed to be one of the prime cause of project failures in the areas. It is highly essential for the project workers and managers of the construction industry to properly define each and every step involved in the project and implement effective communication strategy in order to develop proper coordination. The scope of the project is highly dependent upon the communication techniques that are being implemented within the project team. The life cycle of the project is also highly dependent upon the scope that are being developed within the project activity. In the regions of Middle East, and in places of Abu Dhabi the project team manager of construction or Engineering Works have to face barriers and limitations due to the external business and political environmen t. In many of the cases, the government is not able to take the initiative to support the need of the project management workers. This is mainly due to the fact of the unstable political environment in the region, where it is not possible for the project management team to seek proper support from the government in a form of perfect government policy. It is relevant to mention that UAE, is currently considered to be one of the quickly developing economy in the Middle East region. From the period of 1990, the Government of UAE has initiated several social and construction project works, which are responsible for the current economic development of the nation. However, as per mentioned in the report of AL Mousli and El-Sayegh (2015), more than half of the engineering or construction project in Abu Dhabi region are delayed. This is causing a loss of 170 million dollars every year. There are several causes of the delay or in completion of this project work that can be classified into different categories based on the nature of loss. Lack of funding from the government or private agencies is believed to be the prime cause of project delay in Abu Dhabi. The mismanagement of cash flow along with your initial planning are mainly responsible for this delays in construction work. There is also the factor of unfavourable weather situation, w hich is also one of the prime factor of project failures. In many cases the project managers are not able to evaluate the critical activities that are associated with every type of project activities. Sequencing of the activities involved in project construction work is one of the major critical factor for failure. During the middle of a project activity, the project manager may decide to change the project works. Due to the unfavourable political environment in the region of Abu Dhabi, it is highly challenging for the project workers to implement the change. It can also be noted that due to the poor leadership, it may not be possible for the Government of the UAE to properly allocate the task of project management to each team. There is certain type of delays which are caused due to change in the demand from the client group. Hence, this form of delay is considered to be excusable from the project management team. In certain cases, the project management team may demand new funding due to the change in the work of construction. However, in case of non-excusable delays which are caused due to the in efficiency of the contractors, it is not possible for the project management team to claim extra funding from the client group. The slow process of decision making in the regions of Abu Dhabi is believed to be one of the prime cause of project failures or incomplete project work (Rees-Caldwell and Pinnington 2013). An entrepreneurial insight The prime duty of an entrepreneur to overcome the delay in project management work is to provide effective leadership quality. This can be managed in the form of dealing with the resource and properly allocating the same during the initial phases (Chen 2015). It is also the duty of the entrepreneur or the Project leader to properly communicate with all groups of project workers. In order to properly complete project work in regions of Abu Dhabi it is essential for the project leader to consider all the unfavourable business conditions. This can be achieved in the form of implementing proper risk evaluation tool. The process of implementing the tool is to properly collect data from all primary sources, which includes all the statistical information from current project work in Abu Dhabi. It is also the duty of the Project leader to properly communicate with the Government of Abu Dhabi region, which will help them to understand all the barriers that can compromise up on the project qua lity and cause delay (Kardes et al. 2013). As an entrepreneur, it is highly essential to provide the correct form of leadership and bring about change in project management activities. This will help to ensure the allocated fund of the project are being properly utilised. Research philosophy is believed to be the path or protocol that are being followed by the researchers to collect and evaluate the overall relevant data. In positivism results philosophy the investigators properly analyse the real situation associated with the subject area of research. For the current investigation work analysing the present situation of all project work in Abu Dhabi will help the researchers to identify the cause of delay on incomplete project work. It is also possible to implement the interpretivism research philosophy, which will allow the investigators to properly interpret the real situation depending upon the collected data. Three Types of Research Design including descriptive, exploratory and interpretive can be applied in all investigation works. For the current research for the investigator will implement the descriptive form of Research Design, which will help them to analyse the data for cause of delays of project work in Abu Dhabi. The strategy for the research is to follow a definite framework that will help the investigator to identify all the issues related to the research topic (Taylor et al. 2015). Effective research strategy in the form of qualitative and quantitative form of data analysis will be implemented for a current research work. This is highly essential for analysing all background information for the causes of delay in project work in Abu Dhabi. The current research work will implement both primary and secondary form of Data Collection. The primary data will be collected from the interview of project managers and government officials, who are involved in different type of construction and engineering project in Abu Dhabi. On the other hand, secondary data will be collected from all previously conducted research works related to project management in Abu Dhabi. The researcher will implement non probability sampling technique. The researchers will conduct interview with 10 project managers and government officials who are involved in various form of construction and engineering project activities in Abu Dhabi. The expected outcome for the following research work will be to identify all the specific causes of delay when completed project work in regions of Abu Dhabi. The research work will also be able to estimate accurately the total funds amount, which are being lost due to in completed or delay in project work. It will also be possible for the researchers to provide and entrepreneur overview of implementing proper intervention steps to prevent failures in project management work in Abu Dhabi. Proper statistical data will also be analysed, which will help to classify all the causes of delay depending upon the nature and type of loss encountered. Timescale Total time of the research will be 3 years Research Steps Month 1-3 Month 4-9 Month 10-15 Month 16-22 Month 23-30 Month 31-34 Month 35-36 Topic Selection Data collection from Primary sources Creating Research Design Relevant Literature Plan of research Framework Selecting Appropriate Research Design Secondary data collection Interpretation of Collected data using quantitative and qualitative tools Findings from the data Drawing Conclusion Draft Submission Submission of the final report Reference AL Mousli, M.H. and El-Sayegh, S.M., 2016. Assessment of the designconstruction interface problems in the UAE. Architectural Engineering and Design Management, 12(5), pp.353-366. Chen, H.L., 2015. Performance measurement and the prediction of capital project failure. International Journal of Project Management, 33(6), pp.1393-1404. El-Sayegh, S.M. and Mansour, M.H., 2015. Risk assessment and allocation in highway construction projects in the UAE. Journal of Management in Engineering, 31(6), p.04015004. Kardes, I., Ozturk, A., Cavusgil, S.T. and Cavusgil, E., 2013. Managing global megaprojects: Complexity and risk management. International Business Review, 22(6), pp.905-917. Mir, F.A. and Pinnington, A.H., 2014. Exploring the value of project management: linking project management performance and project success. International journal of project management, 32(2), pp.202-217. Pinto, J.K., 2014. Project management, governance, and the normalization of deviance. International Journal of Project Management, 32(3), pp.376-387. Qubaisi, J.M.M.L.F.A., Elanain, H.M.A., Badri, M.A. and Ajmal, M.M., 2015. Leadership, culture and team communication: analysis of project success causality-a UAE case. International Journal of Applied Management Science, 7(3), pp.223-243. Rees-Caldwell, K. and Pinnington, A.H., 2013. National culture differences in project management: Comparing British and Arab project managers' perceptions of different planning areas. International Journal of Project Management, 31(2), pp.212-227. Serra, C.E.M. and Kunc, M., 2015. Benefits realisation management and its influence on project success and on the execution of business strategies. International Journal of Project Management, 33(1), pp.53-66. Taylor, S.J., Bogdan, R. and DeVault, M., 2015. Introduction to qualitative research methods: A guidebook and resource. John Wiley Sons.