Emotional Intelligence, Conflict Management Styles And...

Emotional Intelligence, Conflict Management Styles and Organizational Job Performance of Bank Employees Dhivya.D* and U.Gowri** Till recently, Intelligence Quotient is considered as a measure of excellence. In the current business world IQ and technical abilities alone not help to succeed in the work. Emotional intelligence also plays an important role in the workplace. Emotional intelligence is the capacity to identify, manage and assess emotions of a person. In this fastest and competitive world, individual competencies are considered as a measure of excellence which determines the overall success of an organization. Emotionally Intelligent people are more skilled to cope up with life activities and have more productive thinking. Awareness of emotional change will help to overcome the stressful situation in both personal and professional life. Largely, in the customer service industry, Emotional Intelligence is being observed as one of the important emerging determinants for dealing with customers. Emotional intelligence is not an inborn characteristic, so it can be learnt through practice and training. Ban king is one of the service sectors which require more relationship between employees and customers. The success of the relationship depends on the level of emotional intelligence and conflict management ability of the employees. The promotion of emotional development in turn enhances job performance of the employees. Therefore, this study makes an attempt to knowShow MoreRelatedEmotional Intelligence And The Mind Team1318 Words   |  6 PagesAccording to Smit The Mind Team (n.d), Emotional Intelligence is the ability to recognize your emotions, understand what they re telling you, and realize how your emotions affect people around you. 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